F.A.Qs

Methods of payment accepted

(Can pay with your PayPal account or pay with

your credit card directly through PayPal)

(Buy NOW, Pay LATER with

4 EASY interest free payments through Afterpay)

If I purchase my merchandise today, how long will it take to arrive?

The Phoenix Collection offers USPS Priority Standard and Express shipping. For standard shipping, please allow 5-7 business days. All orders are shipped via USPS. PLEASE NOTE: FREE SHIPPING APPLIES TO ALL ORDERS OVER $75.00 (PRE-TAX)

How long does it take to receive a preorder?

Preorders ship within 2-4 weeks of purchase.

I haven’t received a tracking number or my order. What should I do?

Please allow 5-7 business days for processing and delivery. If you have not received your tracking number and your order after the 7th business day, please contact us at info@shopphoenixonline.com .

What if an item is out of stock?

If the merchandise you would like to order is not available at the time of purchase, a refund for that particular item will be issued and the remaining items in your order will be shipped.