F.A.Qs

Methods of payment accepted

(Can pay with your PayPal account or pay with
your credit card directly through PayPal)
(Buy NOW, Pay LATER with
4 EASY interest free payments through Afterpay)

 

Size Chart

SMALL - 2-4
MEDIUM - 6-8
LARGE - 10-12
EXTRA LARGE/PLUS - 14-16

 

Sizing will vary depending on the item, please use the chart above as a general guide. If you have a specific sizing questions, please contact us at info@shopphoenixonline.com .

If I purchase my merchandise today, how long will it take to arrive?

The Phoenix Collection offers USPS Priority Standard and Express shipping. For standard shipping, please allow 5-7 business days. All orders are shipped via USPS. PLEASE NOTE: FREE SHIPPING APPLIES TO ALL ORDERS OVER $75.00 (PRE-TAX) 


How long does it take to receive a preorder?

Preorders ship within 2-4 weeks of purchase.

 
I haven’t received a tracking number or my order. What should I do?

Please allow 5-7 business days for processing and delivery. If you have not received your tracking number and your order after the 7th business day, please contact us at info@shopphoenixonline.com .


What if an item is out of stock?

If the merchandise you would like to order is not available at the time of purchase, a refund for that particular item will be issued and the remaining items in your order will be shipped.

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